Shipping Methods
Orders are processed within 3–5 business days. Please allow additional time during sale periods.
Standard Shipping: 5–14 business days (free on orders over $200)
Orders shipping to remote areas, including Alaska and Hawaii, may require additional transit time.
Please enter your address in English. Customs, clearance, and duty fees are the responsibility of the customer.
Shipping Process
Once your order leaves our warehouse, you'll receive a tracking number by email. Shipping times are estimates only; we're unable to guarantee delivery timelines once an order has been dispatched.
Duties & Taxes
Orders are shipped from our warehouses in Hong Kong and Shenzhen. Order totals do not include import duties or taxes, which are determined by the destination country's customs authority. We recommend checking local customs regulations before placing your order. If fees apply, our courier will contact you directly for payment prior to delivery. Please confirm your order and address details before checkout, as we're unable to modify or cancel orders once placed.
Lost or Missing Orders
If you believe your package is lost, email us at support@poivreparis.com with your order number as soon as possible. Poivre is not responsible for packages marked "Delivered" by the carrier; we recommend checking with neighbors or a building's front desk before reaching out.
Preorders
Preorder items are clearly marked at checkout. We aim to deliver by the estimated ship date listed and will notify you of any changes. Orders containing both in-stock and preorder items will ship together once the preorder item is available. To request separate shipping, email support@poivreparis.com and we'll do our best to accommodate.
For further questions, email support@poivreparis.com
